Privacy Policy

1. Who we are

Brighton Stitch is a UK-based micro business creating handmade products from repurposed textiles and offering small, in-person and online workshops.

Data Controller:
Lindsay Brown trading as Brighton Stitch
Email: studio@brightonstitch.co.uk

We are registered with the Information Commissioner’s Office (ICO).

2. The information we collect

We collect only what is necessary to run the business.

When you place an order (via website or Etsy)

  • Name

  • Billing and delivery address

  • Email address

  • Order details

When you contact us

  • Name

  • Email address

  • Any information you include in your message

When you book a workshop

  • Name and contact details

  • Booking and payment details

  • Relevant information you choose to share (e.g. accessibility needs)

When you visit the website

  • Basic usage data (pages visited, time on site) via cookies and analytics

Payments

Payments are processed securely by third parties. We do not store card details.

3. How we use your information

We use your data to:

  • Process and deliver orders

  • Manage workshop bookings

  • Respond to enquiries

  • Provide customer support

  • Improve our website and offerings

  • Meet legal and accounting requirements

We do not use your data for intrusive or unexpected marketing.

4. Lawful basis for processing

Under UK GDPR, we rely on:

  • Contract – to fulfil orders and workshop bookings

  • Legal obligation – for tax and record keeping

  • Legitimate interests – to run and improve the business

  • Consent – for email marketing (if you opt in)

5. Sharing your information

We only share data where necessary:

  • Website platform (Squarespace)

  • Selling platform (Etsy)

  • Payment providers (e.g. Stripe, PayPal)

  • Delivery services (e.g. Royal Mail or couriers)

  • Workshop tools (e.g. booking systems, email communication)

  • Accounting software (e.g. Xero, accountant)

Each provider processes data securely and only for its specific role.

We do not sell your personal data.

6. How long we keep your data

  • Order and financial records: 6 years (HMRC requirement)

  • Workshop records: up to 2 years

  • General enquiries: up to 12 months

  • Marketing data: until you unsubscribe

7. Your rights

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion where appropriate

  • Object to processing

  • Withdraw consent for marketing

To exercise these rights, contact: studio@brightonstitch.co.uk

You can also complain to the ICO if you are concerned.

8. Cookies

Our website uses cookies to:

  • Ensure the site functions properly

  • Understand how visitors use the site (analytics)

You can control cookies through your browser settings and via our cookie banner.

9. Data security

We take reasonable steps to protect your data:

  • Using secure platforms and payment providers

  • Limiting access to personal information

  • Keeping systems up to date

10. Third-party links

Our website may link to external platforms such as Etsy or Instagram.
We are not responsible for their privacy practices.

11. Changes to this policy

We may update this policy occasionally. The latest version will always appear on this page.